FAQ

How do I place an order?
Select your item, choose the size, and add it to your cart. Proceed to checkout to complete your purchase.
Can I ship different items to different addresses?
No. Each order can only be shipped to one address. To ship to multiple addresses, place separate orders.
How do I check my order status?
Once your order is shipped, you will receive a tracking number via email or SMS. You can follow your delivery through the courier’s tracking page.
Do I need an account to shop?
No. You can shop as a guest. Creating an account helps you track orders and access faster checkout.
What payment methods do you accept?
We accept secure online payments including debit/credit cards, mobile banking, and bank transfers (where available).
When will my card be charged?
Your card is charged immediately after you complete checkout and the payment is approved.
What currency will I be billed in?
All orders are billed in Bangladeshi Taka (BDT). International customers may see converted amounts depending on their bank.
Can I use a gift voucher?
Gift vouchers are not currently supported as an online payment method.
Can I change my billing address?
Billing address cannot be changed once the order is confirmed. Please ensure your details are correct before checkout.

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