Return & Refund Policy

General Disclaimer

Our exchange, return, and refund policy does not apply to discounted or promotional items. Any discounted product purchased from Izaya Wear cannot be exchanged, returned, or refunded.

For hygiene and safety reasons, no exchange is available for undergarments, masks, accessories, jewellery, or any items marked as non‑returnable on the product page.

Izaya Wear does not offer cash refunds under any circumstances. Any bank service or transaction charges paid by the customer are non‑refundable.

Exchange Policy

We understand that sometimes a product may not meet your expectations. Izaya Wear offers a simple and customer‑friendly exchange process.

Online Orders Delivered Within Bangladesh

• Products may be exchanged within 7 days of delivery.
• The original receipt/invoice (print or electronic) must be provided.
• Items must be unused, unworn, unwashed, and have all original tags attached.
• Exchanges can be made at our office or sent via courier to our address.

Online Orders Delivered Outside Bangladesh

• International orders may be exchanged only if returned to our Bangladesh office within 30 days of purchase.
• Products must be physically hand‑carried back to Bangladesh by the customer or an authorized person.
• The original receipt/invoice must be provided.

General Exchange Guidelines

• Items must be in perfect, unused condition with all tags intact.
• Upon inspection, Izaya Wear will issue a credit note or allow an exchange for an item of equal or higher value.
• Items without tags, invoices, or in used/damaged condition may be refused.
• Only one exchange is allowed per product.
• Shipping costs are non‑creditable.

Return Policy

Returns are accepted only in cases of major defects, damage during shipment, wrong product, missing items, or incorrect size/color delivered.

Online Orders Delivered Within Bangladesh

• Customers must contact Izaya Wear Customer Service within 48 hours of receiving the product.
• Products must be returned within 7 days of delivery.
• Items must be unused, with all original tags and packaging.
• Returns can be sent via courier to our office address.
• Approved returns will be eligible for a replacement (subject to availability), credit note, or refund.

Online Orders Delivered Outside Bangladesh

• Customers must contact Izaya Wear Customer Service within 48 hours of receiving the product.
• Valid proof (photos/videos) must be provided for verification.
• Upon approval, Izaya Wear will issue a credit note or refund for future purchases.

Cancellation Policy

We aim to make your shopping experience smooth. Cancellations are available only for orders within Bangladesh.

Online Orders Within Bangladesh

• Customers must contact Izaya Wear Customer Service within 24 hours of placing the order.
• Customers cannot cancel orders directly through the website.
• For prepaid orders, a credit note will be issued.

Online Orders Outside Bangladesh

• International orders cannot be cancelled once placed.
• Please review your order carefully before confirming.

Order Cancellations by Izaya Wear

• Izaya Wear reserves the right to cancel any order within 5 working days.
• For prepaid orders, a refund or credit note will be issued.

Refund Policy

Refunds are processed according to our return, exchange, and cancellation guidelines.

• Refunds or credit notes apply only to approved returns or cancelled orders.
• Credit notes apply to customer‑requested exchanges or cancellations.
• Refund processing time is 15 to 30 working days.
• For refund updates, customers may contact Izaya Wear Customer Service.

Contact Information

• Phone: +8801339868399
• Email: orders.izayawear@gmail.com
• Hours: 9 AM – 9 PM (Everyday)